Service policy
Cancellation & Rescheduling Policy
A practical framework for coordinating larger commercial jobs when conditions, access, or scope change.
01
Scheduled commercial work
This policy applies to larger commercial and industrial jobs that TitanRinse has scheduled following an inspection, approved quote, or work authorization. Scheduling, scope, and any adjustments remain subject to the approved quote or work authorization and the conditions present at the job.
02
Weather and site conditions
Weather, unsafe conditions, or conditions that prevent the work from being performed effectively may require TitanRinse to delay, pause, resequence, or reschedule service. TitanRinse will coordinate with the customer on the next practical step based on site conditions, crew availability, and the approved scope.
03
Access to equipment and job sites
The customer is responsible for providing safe, timely access to the agreed equipment, fleet, yard, or job site, including any required site permissions, escorts, staging, and access instructions. If equipment or the site is inaccessible when service is scheduled, TitanRinse may need to delay, resequence, or reschedule the work. Any resulting adjustments are handled according to the approved quote or work authorization and the circumstances of the job.
04
Customer-caused delays
Delays caused by unavailable equipment, changes in site readiness, restricted access, missing approvals, or other customer-controlled conditions may affect the service schedule and scope. TitanRinse will review the situation with the customer and confirm any needed rescheduling or adjustments in light of the approved quote or work authorization.
05
Fleet and equipment quantity changes
Please notify TitanRinse as soon as possible if the number, type, condition, or location of vehicles or equipment changes from the approved scope. Quantity or scope changes may affect the time, labor, equipment, and scheduling required. TitanRinse will confirm any required adjustment before proceeding, based on the approved quote or work authorization and the job circumstances.
06
TitanRinse-initiated cancellations
If TitanRinse must cancel or reschedule because of weather, safety, equipment, staffing, travel, or another operational circumstance, TitanRinse will communicate with the customer and work toward a practical rescheduling option. The final schedule and any related adjustments depend on the approved quote or work authorization, availability, and job circumstances.
Need a job-specific scope?
TitanRinse schedules commercial work after an inspection, approved quote, and work authorization.